{"id":2,"date":"2021-07-28T08:42:46","date_gmt":"2021-07-28T08:42:46","guid":{"rendered":"https:\/\/mochidemy.com\/support\/?page_id=2"},"modified":"2024-11-20T02:02:15","modified_gmt":"2024-11-20T02:02:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/mochidemy.com\/support\/","title":{"rendered":"MochiMochi FAQ Page"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><a href=\"#contact\">Contact MochiMochi Support<\/a><\/li>\n\n\n\n<li><a data-type=\"internal\" data-id=\"#whatismochimochi\" href=\"#whatismochimochi\">What is MochiMochi?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mochidemy.com\/support\/how-to-install-mochimochi\/\">How to install MochiMochi&#8217;s App?<\/a><\/li>\n\n\n\n<li><a data-type=\"internal\" data-id=\"#howtouse\" href=\"#howtouse\">How to use MochiMochi?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mochidemy.com\/support\/mochikanji-learn-japanese-course\/\">MochiMochi Japanese courses<\/a>, <a href=\"https:\/\/mochidemy.com\/support\/mochimochi-english-courses\/\">MochiMochi English courses<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mochidemy.com\/support\/all-mochimochi-features\/\">Get to know all MochiKanji &#8211; Learn Japanese features<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mochidemy.com\/support\/turn-on-mochimochi-notifications\/\">How do I turn on MochiMochi notifications?<\/a><\/li>\n\n\n\n<li><a href=\"#cantdownload\">Why I can&#8217;t download MochiMochi&#8217;s App?<\/a><\/li>\n\n\n\n<li><a href=\"#shared\">How many people can use one account? Can it be shared?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mochidemy.com\/support\/using-japanese-keyboard-on-your-phone\/\">How to use Japanese keyboard in MochiKanji?<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background\" style=\"background-color:#f3f3f3;color:#f3f3f3\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"contact\">Contact MochiMochi Support<\/h2>\n\n\n\n<p>Before contacting our support team, we suggest checking our&nbsp;<strong><a href=\"https:\/\/mochidemy.com\/support\/\">FAQ page<\/a><\/strong>&nbsp;for an answer.<br>If your search did not yield any results, you can reach the Customer Support team via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Our Fanpage:&nbsp;<\/strong><a href=\"https:\/\/www.facebook.com\/MochiGlobal\">m.me\/MochiGlobal<\/a><\/li>\n\n\n\n<li><strong>Our email:<\/strong>&nbsp;support@mochidemy.com<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#f3f3f3\"><strong>Tip:<\/strong>&nbsp;Be sure to include as much information as possible when describing your issue so we can help you quickly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background\" style=\"background-color:#f3f3f3;color:#f3f3f3\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"whatismochimochi\">What is MochiMochi?<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mochidemy.com\/support\/wp-content\/uploads\/2024\/05\/mochimochi-logo.webp\" alt=\"\" class=\"wp-image-1822\" style=\"width:247px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p>MochiMochi is a team who provides vocabulary learning application that helps you memorize 1000 words in just one month. Our app includes: <a href=\"https:\/\/learn.mochidemy.com\/\">MochiMochi Learn English<\/a> and <a href=\"https:\/\/kanji.mochidemy.com\/\">MochiKanji &#8211; Learn Japanese<\/a>.<\/p>\n\n\n\n<p>Using special algorithms, MochiMochi&#8217;s app analyzes your learning history and reminds you to review at Golden Time. In this way, MochiMochi not only helps you learn less, memorize more effectively but also delivers joyful and exciting learning experiences.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background\" style=\"background-color:#f3f3f3;color:#f3f3f3\"\/>\n\n\n\n<p>MochiKanji has a community group on Facebook, allowing you to learn together and participate in various events to receive exciting gifts: <a href=\"https:\/\/www.facebook.com\/groups\/mochimochi.learnkanji\" target=\"_blank\" rel=\"noreferrer noopener\">MochiMochi &#8211; Learn Japanese<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"howtouse\" style=\"font-size:24px\">How to use MochiKanji?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:20px\"><strong>Step 1: Learn<\/strong> <strong>new words<\/strong><\/h3>\n\n\n\n<p>MochiKanji helps categorize words into specific topics. You only need 5 minutes to complete your bite-sized lessons.&nbsp;Don&#8217;t know where to start? Just follow your learning path to reach your goal, step by step. <\/p>\n\n\n\n<p>The interactive game designs increase not only excitement but also efficiency in your learning progress.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"1180\" src=\"https:\/\/mochidemy.com\/support\/wp-content\/uploads\/2024\/05\/mochikanji-course.webp\" alt=\"MochiKanji Learn Japanese course\" class=\"wp-image-1424\" style=\"width:274px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"2365\" src=\"https:\/\/mochidemy.com\/support\/wp-content\/uploads\/2024\/05\/mochikanji-student.webp\" alt=\"MochiKanji Learn Japanese course\" class=\"wp-image-1422\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1170\" height=\"2373\" src=\"https:\/\/mochidemy.com\/support\/wp-content\/uploads\/2024\/05\/mochikanji-lesson.webp\" alt=\"MochiKanji Learn Japanese course\" class=\"wp-image-1423\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" style=\"font-size:20px\"><strong>Step 2: Review learned words at the Golden Time<\/strong><\/h3>\n\n\n\n<p>Research shows that you will forget 70% of what you learned in just one day. To solve this problem, MochiKanji calculates and reminds you to review at the Golden Time &#8211; when you are about to forget what you have learned. By maximizing learning efficiency, you could memorize new words ten times better. <\/p>\n\n\n\n<p>With MochiKanji, you can easily maintain your study habits with only 15 minutes each day, anytime, anywhere.<\/p>\n\n\n\n<p><strong>Read more: <a href=\"https:\/\/mochidemy.com\/support\/how-does-mochimochi-kanji-work\/\">How does MochiKanji &#8211; Learn Japanese helps you learn Kanji better?<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1035\" height=\"2048\" src=\"https:\/\/mochidemy.com\/support\/wp-content\/uploads\/2024\/05\/5-Levels-of-Memorization.webp\" alt=\"\" class=\"wp-image-1450\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background\" style=\"background-color:#f3f3f3;color:#f3f3f3\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cantdownload\" style=\"font-size:24px\">Why I can&#8217;t download MochiMochi&#8217;s App?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the App Logo and Name so you have the right version downloaded. There are 2 different versions of the MochiMochi App. One for Japanese learners (<em>MochiKanji &#8211; Learn <\/em>Japanese), one for English learners (<em>MochiVocab &#8211; Learn English<\/em>).<\/li>\n\n\n\n<li>MochiMochi requires iOS 10.0 and Oreo 8.0 or later. If your device is not compatible with the latest version of the App, you might not find it on Store.<\/li>\n\n\n\n<li>Check your Data Storage and make sure there is enough space for the App to works.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background\" style=\"background-color:#f3f3f3;color:#f3f3f3\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"shared\" style=\"font-size:24px\"><strong>How many people can use one account? Can it be shared?<\/strong><\/h2>\n\n\n\n<p>To help you study most effectively, MochiMochi encourages each person to use one account, because the review time is personalized based on the user&#8217;s learning history. Therefore, if many users share the same account, MochiMochi&#8217;s apps will not be able to accurately analyze your own review time, making it less effective vocabulary learning.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact MochiMochi Support Before contacting our support team, we suggest checking our&nbsp;FAQ page&nbsp;for an answer.If your search did not yield&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry","no-post-thumbnail","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MochiMochi Support - Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"Before contacting our support team, we suggest checking our\u00a0FAQ page\u00a0for a quick answer. Get to know more about MochiMochi!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mochidemy.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MochiMochi Support - Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"Before contacting our support team, we suggest checking our\u00a0FAQ page\u00a0for a quick answer. 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